Refund policy

For a full refund, a return request must be made within 24 hours of receipt. Any requests made after 24 hours will allow for exchange only and must be made within 7 days of receipt. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or have any traces of use. Altered products and special orders cannot be returned for exchange or refund. 

All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange if the piece received is determined to be damaged or have traces of use.
Please Note: Each piece of our jewelry is Designed in USA, Handmade in USA or Brazil and subject to an intensive quality control process before it is sent to you. We encourage you to inspect each package immediately upon receipt. 
All International Orders placed on Juliette du Jacob E-Shop are Final Sale, including Alaska, Hawaii and Puerto Rico. All Custom Orders and Special Orders placed on Juliette du Jacob E-Shop are Final Sale. If you received a damaged or incorrect item, please email us within 24 hours of receipt. 

If you wish to make a return, please e-mail us at contact@juliettedujacob.com and title the subject of your email “RETURN,” followed by the order number. We will provide a prepaid shipping label for your shipment. Once the return is inspected, the customer will receive a full refund to the original form of payment less the return shipping fees. 
If you wish to make an exchange, please email us at contact@juliettedujacob.com and title the subject of your email “EXCHANGE,” followed by the order number. We are pleased to assist you with your exchange or offer you e-shop credit. We will provide a prepaid shipping label for your shipment.
If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly on juliettedujacob.com
We advise that return request frequency is kept on record. Juliette du Jacob has the right to refuse a return if excessive return requests are made by the same account or individual.